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Allow users to contact the IT Helpdesk by email for non-immediate issues

There are times when a computer issue has to be solved "right now," but there are other issues that could be handled better by email communication. It would address several issues: 1) issues triage - should help the helpdesk with workload management; 2) visual assistance - instead of having to describe the error message (that may have disappeared five minutes ago), a screenshot could be sent; 3) communications accuracy - there would be no mis-translation of the problem, as sometimes happens with verbal explanations.

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    Bill MoradBill Morad shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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