Allow users to contact the IT Helpdesk by email for non-immediate issues
There are times when a computer issue has to be solved "right now," but there are other issues that could be handled better by email communication. It would address several issues: 1) issues triage - should help the helpdesk with workload management; 2) visual assistance - instead of having to describe the error message (that may have disappeared five minutes ago), a screenshot could be sent; 3) communications accuracy - there would be no mis-translation of the problem, as sometimes happens with verbal explanations.
Let me see if this is something that we can do. Thank you for using Switchboard!