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  1. Windows 10 compatibility

    Windows 10 is out and the upgrade it is available for now at no cost. However, I am told by the HELP Desk that Windows 10 is not supported by HUD, therefore employees who telework will have issues if they upgrade. The HELP Desk was unable to give information as to when this issue will be addressed.

    56 votes
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      4 comments  ·  single-family housing  ·  Flag idea as inappropriate…  ·  Admin →

      Sorry that it has been a long time since hearing from Switchboard on this. As you know, HUD will be moving into a new and exciting strategic direction. With that comes changes in policies, processes and procedures. Switchboard is no different. We are moving all ideas from the Coming 20xx queues to Under Review. These ideas will be evaluated with fresh eyes. Please be patient as we are managing all of ideas with our new vetting process. We will provide feedback to you as soon as possible.

    • Push for changing the building standards and codes to allow smaller, more sustainable, more AFFORDABLE homes

      Advocate and put pressure on the necessary entities to change building standards to allow smaller, more sustainable, more Affordable homes to be built.

      Why tie up a family's income for decades paying for a house that is larger than what they need? Look at the size of post WW I & II houses. Large, happy families were raised in these smaller homes.

      Today's large houses put money in the BUILDER's pockets while sucking it out of the pockets of middle-class Americans. Larger mortgages mean more money to banks and less to be spent strengthening the economy, they add stress to…

      119 votes
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        under review  ·  9 comments  ·  single-family housing  ·  Flag idea as inappropriate…  ·  Admin →
      • Stop sending Appraisal Sanction Letters via Certified Mail

        Single Family Housing Appraisal Technical Support reviews work product of FHA Roster Appraisers. Current procedures require all letters of (Removal) Sanction, Education (EDU), or Notice of Deficiency (NOD) sent out as Certified Mail, return receipt. This proposal is to obtain a Legal Opinion if an email to the email address listed on the FHA Roster will suffice as constructive notice. In the alternative, NOD &/or EDU letters, but not Removal Sanction, to be sent via email rather than certified mail. Use of email rather than certified mail will result in substantial savings in mailing costs, as well as countless hours…

        5 votes
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          1 comment  ·  single-family housing  ·  Flag idea as inappropriate…  ·  Admin →
        • Replace FedEx, USPS mail, and fax with PDF in Single Family Appraisal Tech Support Dept.

          Paperless solution to replace snail mail and fax with PDF in Single Family Appraisal Tech Support Dept. Currently, written communication with customers including appraisers and underwriters is transmitted via paper faxes or shipping paper documents via US Postal Service, FedEx or other couriers. Most of these documents may be transmitted more efficiently, easily and quickly as a pdf attachment to an email. I propose that email PDF replace paper forms of transmittal of documents. Many of the paper documents are now scanned, then discarded. Customers currently ask many questions related to how they may transmit needed documents for waivers, partial…

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            0 comments  ·  single-family housing  ·  Flag idea as inappropriate…  ·  Admin →

            Sorry that it has been a long time since hearing from Switchboard on this. As you know, HUD will be moving into a new and exciting strategic direction. With that comes changes in policies, processes and procedures. Switchboard is no different. We are moving all ideas from the Coming 20xx queues to Under Review. These ideas will be evaluated with fresh eyes. Please be patient as we are managing all of ideas with our new vetting process. We will provide feedback to you as soon as possible.

          • Paperless Appraisal Reviews

            Paperless Appraisal Reviews for the Appraisal Technical Support Department. Currently we receive mostly paper loan binders that contain the appraisals reviewed by HUD, with very few Electronic E binders. Current procedure, in both cases, is for the staff appraiser to make a paper copy of the appraisal, paper copies of research and other supporting documents, and submit this paper file for review and storage. I propose a process change to do this paperless instead; and I have been completing reviews in a paperless manner since August 2014; however, since our procedures require the paper file, I then print out the…

            5 votes
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              2 comments  ·  single-family housing  ·  Flag idea as inappropriate…  ·  Admin →
              under review  ·  jay responded

              Great idea! From our friends in the Office of Housing:

              “This is a great idea – and it’s something we are trying to implement.

              We recognize the importance of having appraisals and supporting documents easily accessible in one central, secure place. Currently, HUD is working to implement its Electronic Appraisal Delivery (EAD) portal, which will facilitate electronic transmission of appraisal data and reports to FHA from FHA lenders. You may have noticed that in March 2015, FHA issued Mortgagee Letter 2015-08, which advises that beginning June 27, 2016, all FHA lenders will be required to deliver appraisals through the EAD portal.

              With the EAD portal in place, HUD staff are no longer required to keep paper copies of appraisal reports that are submitted electronically (as mentioned, something all lenders will be required to do beginning June 2016). However, staff will be required to maintain paper copies of supporting…

            • Update the Housing Counseling Agency 1-800 number so that it is more customer-friendly

              (On behalf of Tom Ryan) As the Customer Service Representative for the office, I refer many callers to Housing Counseling. Many times, there will not be an agency in their specific zip code. In that case, when they call the 800 number they are told that there is no service in their area. The recording doesn’t give them the nearest agency but asks them to enter another zip code. I have also had customers that received that same message after entering a correct zip code for an agency that I was able to find on the website. This indicates that…

              8 votes
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                1 comment  ·  single-family housing  ·  Flag idea as inappropriate…  ·  Admin →

                Sorry that it has been a long time since hearing from Switchboard on this. As you know, HUD will be moving into a new and exciting strategic direction. With that comes changes in policies, processes and procedures. Switchboard is no different. We are moving all ideas from the Coming 20xx queues to Under Review. These ideas will be evaluated with fresh eyes. Please be patient as we are managing all of ideas with our new vetting process. We will provide feedback to you as soon as possible.

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